Terms of Service

1. Acceptance of Terms

By making or confirming a booking with Back In Time Classic Rides, the client acknowledges and agrees to these Terms of Service.

A booking is considered confirmed once the required deposit or full payment has been received and the booking has been accepted by Back In Time Classic Rides.

2. Bookings & Payment

• All bookings are subject to vehicle and chauffeur availability.
• A 50% non-refundable deposit is required to secure a booking.
• Where a booking is confirmed within four (4) weeks of the event date, full payment is required at the time of booking.
• Bookings are not confirmed until the required payment has been received.
• Full payment is required no later than four (4) weeks prior to the event, or immediately where the booking is made within four (4) weeks of the event.
• All prices are in Australian Dollars (AUD) and include GST.
• Payment may be made by the payment methods offered by Back In Time Classic Rides, including major credit cards and direct bank transfer.
• Once confirmed, the vehicle, chauffeur and agreed service period are reserved specifically for the client.

3. Cancellations & Date Changes

Because a confirmed booking reserves a specific vehicle, chauffeur and service period exclusively for the client:

• Payments and deposits are non-refundable in the event of client cancellation, subject to any rights or remedies that cannot lawfully be excluded under applicable Australian law.
• Requests to change the booking date are subject to vehicle and chauffeur availability.
• A requested date change may be treated as a cancellation and new booking where the requested date cannot be accommodated.
• Any additional costs resulting from a change to the booking may apply.

4. Service Times & Overtime

• Hire time commences at the scheduled booking time, not when the vehicle arrives at the pickup location.
• Delays caused by the client or members of their party may reduce the available service time.
• Additional time requested on the day is subject to vehicle and chauffeur availability.
• Additional time is charged at $25 per 15 minutes, unless another rate has been agreed in writing.
• Additional time cannot be guaranteed where another booking or operational commitment follows.

5. Passenger Numbers

• The number of passengers must not exceed the number confirmed at the time of booking or the legally permitted seating capacity of the vehicle.
• Additional passengers require prior approval from Back In Time Classic Rides.
• For safety, comfort and vehicle-preservation reasons, the chauffeur may refuse additional passengers where the vehicle’s capacity or operating conditions do not permit them to travel.

6. Itinerary, Stops & Changes

The booking is based on the pickup location, destination, scheduled stops and service duration confirmed at the time of booking.

Requests for additional stops, waiting time, route changes, destination changes or other alterations are subject to availability and may incur additional charges.

The chauffeur may decline a requested change where it is impractical, unsafe, would materially affect the scheduled service, or could interfere with another confirmed booking.

7. Vehicle Use & Care

All vehicles are chauffeur-driven only.

For the protection of passengers and our vehicles:

• No smoking or vaping is permitted inside or in close proximity to the vehicles.
• Food and beverages are not permitted inside the vehicles unless specifically approved in advance.
• Confetti, glitter, rice, adhesives, decorations or other materials that may stain, damage or require excessive cleaning are not permitted without prior approval.
• Passengers must not interfere with vehicle controls or equipment.
• Passengers must follow reasonable instructions given by the chauffeur.
• Passengers must not place items in locations where they may interfere with the safe operation of the vehicle.
• Clients are responsible for the cost of repairing damage, excessive cleaning or loss of use resulting from damage caused by themselves or members of their party, to the extent permitted by law.

8. Passenger Conduct & Safety

For the safety of passengers, the chauffeur and the preservation of our vehicles, Back In Time Classic Rides reserves the right to refuse or terminate a service where a passenger is:

• intoxicated to an extent that may create a safety risk;
• abusive, threatening or aggressive;
• behaving in a manner that may damage the vehicle;
• refusing reasonable safety instructions; or
• otherwise creating an unsafe operating environment.

Where service is refused or terminated due to passenger conduct, no refund will be provided, subject to any rights that cannot lawfully be excluded.

Passengers must comply with applicable seatbelt and passenger-safety requirements while travelling.

The chauffeur’s reasonable safety instructions must be followed at all times.

9. Clothing, Wedding Attire & Personal Belongings

Passengers are responsible for taking reasonable care of their own clothing, wedding dresses, veils, suits, formalwear, footwear, bags, phones, cameras, gifts and other personal belongings while using the vehicles.

While our chauffeurs will provide reasonable assistance where practicable, passengers acknowledge that entry, exit and travel in a classic vehicle may present different conditions from a modern vehicle.

Passengers should take particular care with wedding dresses, trains, veils, suits, formalwear and other delicate garments when entering, exiting and travelling in the vehicle.

Back In Time Classic Rides is not responsible for loss of, theft of, or damage to personal belongings left unattended in or around a vehicle.

We are also not responsible for normal marking, creasing, snagging, staining or other damage to clothing, wedding garments or personal items arising from passenger movement, entry, exit or normal use of the vehicle, except to the extent caused by our negligence or where liability cannot lawfully be excluded.

Passengers remain responsible for ensuring that personal belongings are safely secured during travel.

10. Vehicle Access & Pickup Locations

The client is responsible for providing accurate pickup, drop-off and access information before the booking.

Clients must ensure that the vehicle can safely access and depart nominated locations.

This includes consideration of:

• narrow roads;
• steep or uneven driveways;
• low-clearance driveways;
• unsealed surfaces;
• tight turning areas;
• construction zones;
• restricted-access areas;
• road restrictions; and
• other conditions that may affect safe access.

Classic vehicles may have different ground clearance, turning requirements and access limitations from modern vehicles.

The chauffeur may determine that a particular location or route is unsuitable or unsafe for the vehicle. In such circumstances, passengers may be required to board or alight at a nearby safe location.

Additional charges may apply for excessive waiting, additional travel, route changes or delays resulting from access conditions or inaccurate information supplied by the client.

11. Weather, Road Conditions & Safety

The safety of our passengers, chauffeurs and vehicles is our highest priority.

Classic vehicles are significantly different from modern vehicles and may be more susceptible to certain weather and road conditions.

Back In Time Classic Rides reserves the right, at its reasonable discretion, to modify, postpone, relocate, substitute or cancel a booking where weather, road, environmental or other conditions are reasonably considered likely to:

• compromise the safety of passengers or the chauffeur;
• make travel unsafe or impractical;
• cause damage to the vehicle;
• expose the vehicle to conditions for which it was not designed;
• make operation of the vehicle unsuitable;
• make a planned route unsafe or inaccessible; or
• otherwise create an unreasonable risk to people, the vehicle or the safe delivery of the service.

This may include, but is not limited to:

• severe or persistent rain;
• thunderstorms;
• lightning;
• hail;
• flooding or flash flooding;
• high or damaging winds;
• extreme temperatures;
• dangerous road conditions;
• fallen trees or debris;
• road closures;
• bushfires or smoke;
• severe weather warnings; or
• other adverse conditions that may reasonably affect the safety or condition of the vehicle.

The final decision regarding whether a vehicle can safely operate in particular conditions rests with Back In Time Classic Rides.

This discretion is exercised with consideration of the particular vehicle, its age and construction, the proposed route, prevailing and forecast conditions, passenger safety and the potential risk of damage to the vehicle.

The client acknowledges that a decision to modify or cancel a booking for genuine safety or vehicle-preservation reasons may be necessary even where weather conditions do not prevent modern vehicles from travelling.

Where reasonably practicable, Back In Time Classic Rides will provide as much notice as possible of any weather-related change to a booking.

Where a booking is modified or cancelled due to weather or other conditions, Back In Time Classic Rides will make reasonable efforts to provide a suitable alternative arrangement or vehicle where one is available.

Where no suitable alternative can reasonably be provided and the booking cannot safely proceed, any refund or other remedy will be dealt with in accordance with applicable Australian Consumer Law.

12. Convertible Vehicle — Bonnie

Bookings involving Bonnie, our 1928 Chevrolet Tourer convertible, are particularly subject to weather and road conditions.

Bonnie may operate with the roof open only where conditions are considered suitable and safe.

Where conditions are unsuitable for open-air travel, Back In Time Classic Rides may:

• operate Bonnie with the roof raised where practicable;
• modify the itinerary or travel arrangements;
• restrict or discontinue open-air operation;
• provide a suitable alternative vehicle where available; or
• postpone or cancel the service where safe operation cannot reasonably be achieved.

The decision regarding whether Bonnie can safely operate as an open-air convertible rests with Back In Time Classic Rides.

Where no suitable alternative can reasonably be provided and the booking cannot safely proceed, any refund or other remedy will be dealt with in accordance with applicable law.

13. Vehicle Substitution & Mechanical Issues

Our classic vehicles are maintained to a high standard; however, due to their age, construction and mechanical nature, unforeseen mechanical or operational issues can occur.

While every reasonable effort will be made to provide the vehicle originally booked, Back In Time Classic Rides reserves the right to provide a suitable alternative vehicle where the booked vehicle becomes unavailable due to:

• mechanical failure;
• accident;
• safety concerns;
• adverse weather;
• damage;
• maintenance requirements;
• unforeseen operational issues; or
• other circumstances beyond our reasonable control.

Where a suitable alternative is available, we will make reasonable efforts to provide an appropriate replacement.

Where a suitable alternative cannot be provided, the client will be advised as soon as reasonably practicable and any refund or other remedy will be dealt with in accordance with applicable law.

Back In Time Classic Rides will make reasonable efforts to minimise disruption to the client’s event.

14. Photography & Video

Back In Time Classic Rides may capture photographs and/or video during a booking for service, quality-assurance and promotional purposes, including use on our website, social media and other marketing materials.

We aim to present all imagery respectfully and appropriately and in keeping with the nature of the event.

Clients may opt out of promotional use of photographs or video by notifying Back In Time Classic Rides in writing prior to the event.

Where reasonably practicable, we will respect such requests.

15. Personal Property Left in Vehicles

Passengers should check the vehicle carefully before leaving and take all personal belongings with them.

Back In Time Classic Rides is not responsible for personal belongings left in vehicles.

Where an item is found, we will make reasonable efforts to contact the client and arrange its return.

Any postage, delivery or other costs associated with returning an item may be payable by the client.

16. Events Beyond Our Reasonable Control

Back In Time Classic Rides will not be responsible for failure or significant disruption to a booking caused by circumstances beyond our reasonable control.

These may include, but are not limited to:

• extreme or dangerous weather;
• flooding;
• bushfires;
• road closures;
• major accidents or traffic incidents;
• government restrictions;
• natural disasters;
• emergency situations;
• unexpected road or environmental conditions;
• mechanical or operational issues that could not reasonably have been anticipated or prevented; or
• other circumstances that make the service unsafe or impractical.

Where possible, Back In Time Classic Rides will make reasonable efforts to provide an alternative arrangement.

Nothing in these Terms excludes any consumer guarantee, right or remedy that cannot lawfully be excluded under applicable Australian law.

17. Liability & Consumer Guarantees

Back In Time Classic Rides takes reasonable care to provide a safe, professional and high-quality service.

To the maximum extent permitted by law, Back In Time Classic Rides is not responsible for indirect or consequential loss arising from a booking, including losses arising from delays or changes to an event schedule that are outside our reasonable control.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia, subject to any rights or remedies available to clients under applicable law.

19. Contact

For any questions regarding these Terms of Service, please contact:

Back In Time Classic Rides
Email: info@backintimeclassicrides.com.au
Phone: 0422 003 012

Arrive in style… History Made Today!

Thank you for choosing Back In Time Classic Rides. We look forward to being part of your special occasion.